Security Procedure Advisory Solutions

Security procedures only work when they match real operations. If a procedure relies on “someone doing X immediately” but you don’t have the staffing, training, or escalation pathways to support it, the procedure won’t be followed when it matters.

Smartsec Security Solutions provides security procedure advisory across Perth and Western Australia, helping organisations develop practical, easy-to-use procedures for day-to-day security operations and incident response. Our focus is simple: clear procedures that staff can actually follow, with training and review steps that keep them current over time.

What we can help you develop or improve

We commonly support organisations with procedures such as:

After-hours site security and lock-up procedures
Incident reporting and escalation procedures
Customer aggression and de-escalation procedures
Duress response procedures (including monitoring centre escalation)
Visitor management and contractor access procedures
Access control governance (permissions, credential handling, lost cards)
CCTV footage retrieval, evidence preservation and privacy handling
Lockdown / shelter-in-place procedures for public-facing sites
Key management and master key control procedures (where applicable)

If you’re not sure what you need, we can start with the highest-risk areas first and build from there.

What you receive

Depending on scope, you can expect practical outputs such as:

Site-specific SOPs written in plain language
Quick-reference one-page guides for frontline staff
Escalation flowcharts and contact pathways (including fallback contacts)
Roles and responsibilities for staff, supervisors and security providers
Training/briefing notes to support rollout and consistent adoption
Testing and review cadence so procedures don’t drift over time

Our step-by-step process

1) Initial consultation and scoping

We confirm what you’re trying to achieve, where issues are occurring, and who needs to use the procedures in practice. This includes understanding staffing levels, operating hours, and after-hours response arrangements.

2) Current-state review (where procedures exist)

If you already have procedures, we review them for usability and real-world fit:
Are steps realistic during a stressful incident?
Is the escalation pathway clear and reliable?
Do roles match how the site actually operates?

3) Gap analysis and risk prioritisation

We identify what’s missing and what needs tightening first. Where appropriate, we apply a simple risk lens so effort is focused on the procedures that will reduce risk fastest.

4) Procedure development (practical and site-specific)

We develop or update procedures so they are:
Short, clear and easy to follow
Aligned to your operational reality
Consistent with good practice and relevant requirements
Suitable for staff, contractors and security providers where applicable

5) Documentation and training support

A procedure is only useful if people know how to use it. We support rollout with briefing notes and practical walk-throughs so staff understand:
What triggers each procedure
Who does what
What “good” looks like in the first few minutes

6) Implementation support and continuous improvement

We can support implementation, incorporate feedback, and help establish review/testing routines so procedures remain effective as staffing, threats, or systems change.

Next step

If you need security procedure advisory in Perth or across Western Australia, Smartsec can help you build clear procedures that staff can follow with confidence—without unnecessary complexity.

For a confidential conversation, contact us via our Contact page.